Warranty and Refund Policy

This page explains exactly what happens if something doesn't work as it should. Please read it before you buy; the same terms are also summarized on every product page.

Warranty until the end of the term

  • Shared and dedicated accounts: If the account stops working during the period you paid for and the cause is on our side, we provide a replacement account the same day. If a replacement isn't possible, we refund the amount for the remaining days.
  • Activation on your own account: If the subscription is cut off before the end of the term, we reactivate it or refund the amount for the remaining days.
  • Codes and gift cards: If a code was not delivered in working order (already used or invalid), you get a new code or a full refund.
  • Bans: Whether an account gets banned depends on how it is used, so bans are not covered by the warranty (see below).

What the warranty does not cover

  • Changing the password, email or settings of a shared account, or signing in on more devices than allowed.
  • Restrictions that a service provider places on all users in a country after delivery; even then, we offer an alternative wherever we can.
  • Use that goes against the service's own terms.

Refunds

  • Before delivery: you can cancel the order and get a full refund, with no deductions.
  • After delivery: only under the warranty terms above.
  • Refunds go to the same bank card or to your ORGSELL wallet, whichever you choose; we never force you to accept wallet credit.
  • Each request is reviewed within 72 hours at most; refunds to a card are paid within 3 business days.

How to report a problem

Send your order number to our Telegram support (@ORGSell_support). Your orders and the end date of each subscription are listed under “My account”.

Bans on dedicated accounts

Dedicated account warranty: If, during the subscription term, the account loses its subscription and reverts to the free plan, we will upgrade the account again; or, if reactivation isn't possible, we refund the amount for the remaining days.

However, whether an account gets banned depends on how the user uses it and is outside our control, so we cannot offer a warranty against bans.

After activation

After activation, no exchange or refund is possible except in the cases covered by the warranty; please choose carefully before you buy.